Refund Policy

Last updated: 25 Sep 2026, Friday, 04:41 PM

This policy explains how refunds work at BestBus.in. Refund amounts depend on when you cancel and on the rules of the operator, hotel or provider for your booking. It should be read together with our Cancellation Policy.

1. When a refund applies

A refund applies when you cancel an eligible booking within the allowed window, or when a service is cancelled by the operator or by us. Any cancellation fee for the service is deducted, and the balance is refunded.

2. Bus tickets — refund on cancellation

• More than 24 hours before departure — full refund, less any operator fee.
• Between 24 and 4 hours before departure — 25% cancellation fee applies.
• Between 4 hours and 1 hour before departure — 50% cancellation fee applies.
• Within 1 hour of departure or after — no refund.

Some operators set their own windows; the exact fee is always shown before you confirm a cancellation.

3. Packages, hotels, park tickets & rentals

Tour packages, hotel stays, park tickets and vehicle rentals follow the cancellation terms shown on the booking and set by the provider. Advance-purchase, non-refundable and peak-date rates may carry higher charges or be non-refundable. The applicable terms are shown before you pay.

4. Operator or BestBus cancellation

If a bus, stay, park slot or vehicle is cancelled by the operator or by us, you receive a full refund of the amount paid for that service, or the option to re-book, whichever you prefer.

5. Refund method & timeline

Approved refunds are returned to your original payment method. They typically reach your account within 3–5 working days, though the exact time depends on your bank or payment provider.

6. Non-refundable charges

Convenience fees, payment-gateway charges and any service specifically marked non-refundable at the time of booking are not refunded.

7. How to request a refund

Cancel from your booking confirmation, or call/WhatsApp 81211 15444 or email info@bestbus.in with your booking number. We'll process the eligible refund and confirm it to you.