Cancellation Policy

Last updated: 25 Sep 2026, Friday, 04:41 PM

This policy explains how to cancel a booking and the charges that apply. Amounts refunded after a cancellation are governed by our Refund Policy.

1. How to cancel

Cancel from your booking confirmation link, or call/WhatsApp 81211 15444 or email info@bestbus.in with your booking number. The exact cancellation fee is always shown before you confirm.

2. Bus tickets

• More than 24 hours before departure — free cancellation (less any operator fee).
• Between 24 and 4 hours before departure — 25% fee.
• Between 4 hours and 1 hour before departure — 50% fee.
• Within 1 hour of departure or after — cancellation not allowed; no refund.

Certain operators apply their own cut-off times and charges, which are shown at booking.

3. Tour packages

Package cancellations depend on how close to the travel date you cancel and on supplier commitments already made (hotels, transport, tickets). The cancellation grid for your package is shown at the time of booking. Peak-season and customised packages may carry higher charges.

4. Hotels

Hotel cancellations follow the property's terms shown on the booking — some rates are free-cancellation up to a stated time, while advance-purchase rates may be non-refundable.

5. Park tickets

Dated park tickets are often non-cancellable once issued. Where cancellation is allowed, the window and fee are shown before you pay.

6. Vehicle rentals

Rentals can usually be cancelled free up to a stated time before pickup; later cancellations may attract a fee to cover the reserved vehicle and driver. The terms are shown at booking.

7. Modifications

Where a change (date, boarding point or vehicle) is possible instead of a cancellation, we'll always try that first — it's often cheaper for you. Call the desk and we'll help.