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Every call and chat is a traveller with an actual trip to sort out — not a script to read.
Careers at StayLuxe
Work with us
Why BestBus
Work that's actually useful
No call scripts read word-for-word, no ticket quotas — just travellers to help and a team that backs you up.
Room to grow
A small, hands-on team — you'll pick up more than one skill fast, not stay boxed into one queue.
People who help back
Stuck on a booking? Someone on the team picks up — nobody's left figuring it out solo.
2 roles open now
Open
Role Overview
A Customer Care Executive is the primary point of contact for customers, responsible for resolving queries, offering product/service information, handling complaints, and ensuring a seamless customer experience. This role is critical for maintaining a positive brand image.
Key Responsibilities
- Respond to customer inquiries via phone and chat platforms.
- Resolve complaints in a professional and timely manner.
- Provide accurate information about products, services, policies, and promotions.
- Handle orders, applications, refunds, and exchanges as necessary.
- Maintain customer records and update CRM systems.
- Collaborate with internal teams to address concerns efficiently.
- Follow up with customers to confirm resolution of their issues.
- Collect feedback and suggest service improvements.
Skills & Qualifications
- Excellent communication and interpersonal skills.
- Problem-solving and conflict-resolution abilities.
- Patience and empathy when assisting customers.
- Basic knowledge of CRM tools and Microsoft Office.
- Ability to multitask and work under pressure.
- Prior customer service experience is a plus.
Educational Requirements
- High school diploma or equivalent (Bachelor's degree preferred).
- Certifications in customer service or relevant training are advantageous.
Work Environment
- Office-based, call center, or remote setup depending on company policies.
- May require shift work, including weekends and holidays.
Role Overview
We are looking for a passionate and motivated Digital Marketing / SEO Fresher to join our team. This entry-level role is ideal for individuals who want to build a strong foundation in digital marketing and search engine optimization (SEO). The candidate will assist in executing marketing strategies, optimizing website content, and analyzing digital performance.
Key Responsibilities
- Assist in planning and implementing SEO strategies to improve website rankings.
- Perform keyword research and analysis using tools like Google Keyword Planner, SEMrush, Ahrefs, etc.
- Optimize website content, meta tags, images, and URLs for better search engine visibility.
- Monitor website performance using Google Analytics and Search Console.
- Support in content creation for blogs, social media, and marketing campaigns.
- Assist in managing social media platforms and running paid ad campaigns.
- Stay updated with the latest SEO trends and Google algorithm updates.
Skills & Qualifications
- Basic understanding of SEO, digital marketing, and social media.
- Familiarity with Google Analytics, Search Console, and SEO tools is a plus.
- Knowledge of CMS like WordPress or Shopify is beneficial.
- Strong analytical and problem-solving abilities.
- Good communication and writing skills.
- Ability to work in a team and learn quickly.
Educational Requirements
- Bachelor's degree in Marketing, Digital Marketing, IT, Computer Science, or related field.
- Digital marketing certification (Google Digital Garage, HubSpot, etc.) is an advantage.
Work Environment
- Office-based work.
- May require handling multiple projects and tight deadlines.
Apply for a role
Fill this in and our HR team will get back to you — usually within a few working days.
Other ways to apply
Call HR 81211 15444 · Mon–Sat, 10am to 6pm Email your resume info@bestbus.in · mention the role in the subject
Office
Sunset Road, Panaji, Goa 403001