Privacy Policy

Last updated: 25 Sep 2026, Friday, 04:41 PM

BestBus.in (“BestBus”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you use our website or book a service, how we use it, and the choices you have.

1. Information we collect

• Booking details — name, phone number, email, passenger details, travel dates, routes and boarding points.
• Payment information — processed by secure third-party gateways; we do not store your full card or bank details.
• Usage data — device, browser, IP address and pages visited, collected to keep the site secure and improve it.
• Communications — messages you send us on WhatsApp, email or the contact form.

2. How we use your information

• To create, confirm and manage your bookings and send tickets and vouchers.
• To provide customer support and respond to your queries.
• To send booking-related updates and, where you have agreed, offers and travel information.
• To prevent fraud, keep the site secure and meet legal obligations.

3. Sharing your information

We share information only as needed to deliver your booking — for example with the bus operator, hotel, park or transport provider, and with payment gateways. We may share information where required by law. We do not sell your personal information.

4. Cookies

We use cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

5. Data security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard the data you share with us.

6. Data retention

We keep your information for as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes.

7. Your rights

You may ask us to access, correct or delete your personal information, or to stop sending you marketing messages. Contact us using the details below and we will help.

8. Contact us

For any privacy question or request, call or WhatsApp 81211 15444 or email info@bestbus.in.